Last updated: 16/10/26
This policy explains how LJY Accountants Ltd collects and uses personal information through this website, ljyaccountants.co.uk, and what rights you have over it.
Who we are
LJY Accountants Ltd is the data controller for personal information collected through this website.
LJY Accountants Ltd
Registered in Scotland, Company No. SC747802
Registered office: 32 Polwarth Gardens, Edinburgh, Scotland, EH11 1LN
Email: info@ljyaccountants.co.uk
Phone: +44 7860 562789
If you have any questions about this policy or how we handle your information, please contact us using the details above.
This policy covers the website only. If you become a client, our client privacy notice explains how we handle the information you provide as part of our engagement.
Information we collect
When you send us an enquiry
If you use the enquiry form on our website, we collect your name, email address, phone number if you provide it, the topic of your enquiry, and any details you choose to include.
We use this to reply to your enquiry and to follow up about the services you asked about.
When you book a call
If you book a consultation, the booking is handled by Calendly. We receive your name, email address and any details you provide when booking, and use them to arrange and hold the call.
When you join our mailing list
If you sign up to our mailing list, we collect your first name, last name and email address, and use them to send you property accounting updates and tax news. You can unsubscribe at any time using the link in any email we send.
When you browse our website
With your consent, we use cookies and similar technologies to understand how visitors use the site and to measure our advertising. This can include your IP address, device and browser type, the pages you visit, and how you arrived at the site. See the Cookies section below for details.
Why we use your information
UK data protection law requires us to have a lawful basis for using your personal information. We rely on the following:
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and following up | Our legitimate interest in responding to people who contact us, and taking steps at your request before you become a client |
| Arranging and holding consultation calls | Taking steps at your request before you become a client |
| Sending our mailing list | Your consent |
| Analytics and advertising cookies | Your consent |
| Strictly necessary cookies | Our legitimate interest in running a secure, working website |
We will not add you to our mailing list because you sent an enquiry or booked a call. Marketing emails are only sent if you sign up to them.
Business outreach
We sometimes contact directors and staff of property businesses about our services. We get company and director names from the public Companies House register, and business email addresses from the company’s own website or from business contact data providers. We use these details only to contact you about our accountancy and tax services, under our legitimate interest in marketing to businesses. We keep them for up to two years from our last contact, or until you ask us to stop. You can object at any time by replying “unsubscribe” or emailing info@ljyaccountants.co.uk, and we’ll stop straight away. You also have the right to access or delete your data, and to complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
Cookies are small files stored on your device when you visit a website. We use a cookie banner to ask for your consent before setting any cookies that are not strictly necessary. You can change your choices at any time using the cookie settings link on the site.
Strictly necessary
Required for the site to work and to remember your cookie choices. These do not need consent.
Analytics
Help us understand how visitors use the site, so we can improve it. We use Google Analytics.
Advertising
Help us measure whether our Google and Facebook adverts lead to enquiries, and show relevant adverts to people who have visited the site. We use Google Ads and the Meta (Facebook) pixel.
| Cookie | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
| cookieyes-consent | CookieYes | Remembers your cookie choices | Strictly necessary | 1 year |
| _ga | Google Analytics | Distinguishes visitors | Analytics | 2 years |
| _ga_C6DG3H3ZLP | Google Analytics | Maintains session information | Analytics | 2 years |
| _gcl_au | Google Ads | Measures ad effectiveness | Advertising | 3 months |
| _gcl_aw | Google Ads | Records clicks from Google adverts | Advertising | 90 days |
| _fbp | Meta | Measures and delivers Facebook adverts | Advertising | 3 months |
Calendly may also set its own cookies when you use the booking system. These are covered by Calendly’s own privacy policy.
We use Google Consent Mode, which means Google’s analytics and advertising tags do not store cookies unless you have given consent.
Who we share your information with
We do not sell your personal information. We share it only with service providers who help us run the website and our business, and who act on our instructions:
- Google, for website analytics and advertising measurement
- Meta Platforms, for Facebook advertising measurement
- Calendly, for booking consultation calls
- MailChimp for sending our mailing list
- CookieYes, for managing cookie consent
- GoDaddy, for hosting the website
We may also share information where the law requires us to.
Transfers outside the UK
Some of our service providers, including Google, Meta and Calendly, are based in the United States. Where your information is transferred outside the UK, we rely on recognised safeguards such as the UK-US Data Bridge or contractual clauses approved for use in the UK.
How long we keep your information
| Information | How long |
|---|---|
| Enquiry form details | As long as needed to respond and follow up. If you do not become a client, we delete them within 12 months. |
| Consultation booking details | As long as needed to arrange and follow up the call. If you do not become a client, we delete them within 12 months. |
| Mailing list details | Until you unsubscribe. |
| Analytics data | Up to 14 months, in line with our Google Analytics settings. |
If you become a client, your information is then held under our client privacy notice.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict or stop using your information
- ask us to transfer your information to another organisation
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email info@ljyaccountants.co.uk. We will respond within one month. There is no charge.
You can ask us to delete your enquiry details at any time, without waiting for the 12 month period to pass.
Making a complaint
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right.
You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.